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Refund Policy

Refund Policy

Last Updated: [12/25/23]

Thank you for shopping at Creepy Chic Co.!

We want to make sure you're satisfied with your purchase. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at creepychic@creepychicco.com.

1. Refund Eligibility

  • We accept refund requests for products that are defective, damaged, or not as described on our website.

2. Exchange Eligibility

  • We accept exchanges for certain products requests for products such as

  • Clothing, Keychains, Mugs, and Bags (Contact us if you have questions on on exchange policy)

  • Items that are defective, or damaged are not eligible for exchanging.

  • To be eligible for an exchange, your item must be unused and in the same condition that you received it.

3. Time Frame for Refund / Exchange Requests

  • You must request a refund within 30 days of receiving the product.

  • To be eligible for a refund / exchange, your item must be unused and in the same condition that you received it.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product received is defective, damaged, or not as described.

5. Refund Process

  • To initiate a refund, please contact us at creepychic@creepychicco.com with your order details and reason for the refund request.

  • We will review your request and provide instructions on returning the item.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be automatically applied to your original payment method.

6. Late or Missing Refunds

  • If you haven't received your refund within 7 days, please check your bank account or contact your credit card company. It may take some time for your refund to be officially posted.

  • If you've done all of this and still have not received your refund, please contact us at creepychic@creepychiccom.

 

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at creepychic@creepychicco.com.

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